Zilliant's Guide to Customer Support
The Zilliant Guide to Customer Support is your resource for information on effectively using Zilliant Customer Support services. In the Guide, you will find all you need to know to streamline the resolution of technical problems in your Zilliant solution --- information about who to contact, using the support portal, escalations and enhancement requests, and much more.

Customer Care Program
Zilliant's new Customer Care Program drives development of the ongoing partnership between Zilliant and our customers and includes post go-live assessments that drive a deeper understanding of the Zilliant solution, benefits and value to help you drive adoption, and improve the pricing skills and expertise of your team. The assessments included in this program extend the project management activities into the first year post go-live to provide guidance, follow up and action planning in several key risk areas within software deployments that may threaten your success.

Zilliant Enablement Services and Training
Getting the most from your investment in Zilliant requires a significant commitment to training, change management, adoption and support. Zilliant has developed a set of standard training classes founded on our extensive experience and pricing best practices to provide our clients with the skills and competencies needed to be successful in pricing.

Pricing Excellence Programs
Zilliant’s Pricing Excellence Group has released a comprehensive catalog of the supplemental consulting programs and training resources we offer. Covering nearly 40 topical areas within the Pricing Excellence Framework, the programs and resources in the Pricing Excellence Resource Guide are specifically designed to help you achieve your pricing strategy objectives by providing expert education, best practices, and learning gleaned from a broad range of real world engagements.

Technical Support Help Desk
Zilliant Customer Support ensures that your pricing is precise and that you achieve superior results. Support provides you with: access to the latest Zilliant software releases and updates, and a minimum of two customer-designated support liaisons (the primary points of contact between your organization and Zilliant Customer Support). Support liaisons may contact Customer Support via phone or the Zilliant Customer Support Portal during business hours.  Zilliant Customer Support also provides you with access to customer support engineers 24X7X365 for technical emergencies.